*If your product has been opened or is damaged, we can NOT refund it.
- First Email us at [email protected] and wait for our reply.
- Pack It, carefully pack items into a box and include the invoice, seal the box.
- Take the package to any Postal location and send it Registered Air Mail.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item there are two transactions on my credit card – can you explain?
When an exchange is requested it is completed in two steps:
- A credit is issued for the item(s) returned.
- A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal to make my purchase, can I exchange my order?
If you would like to make an exchange, please fill out the details in PayPal. We are unable to process exchanges directly with your PayPal account.
I ordered / received the wrong product, should I return it?
If your online order is not as ordered, please contact us at [email protected] for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at [email protected] for assistance.
I would like to exchange a gift but I don’t want the gift-giver to know. Can you help?
Contact us as at [email protected] before sending your package.
After contacting YOUNG AS pack the item and include the invoice in the return package. Please include your contact details on the invoice. We will contact you when your return package is received to ensure the return is processed appropriately.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at [email protected]
Please provide the order number along with your email address and all your contact details for fast service.